Shipping

Last Updated: 02.03.2025

1. Shipping Locations

We currently ship within Australia and to Taiwan.
 

2. Processing Time

• Orders are processed within 1-3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.
   

3. Shipping Methods & Delivery Time

Australia

• Standard Shipping (Australia Post or similar): 3-7 business days

• Express Shipping (Australia Post or similar): 1-3 business days

Taiwan

• International Standard Shipping: 7-14 business days

• International Express Shipping: 3-7 business days

* Please note that delivery times may vary due to factors beyond our control, such as customs clearance or courier delays.
 

4. Shipping Costs

• Shipping costs are calculated at checkout based on the destination and shipping method selected.

• Free Shipping is available on orders over a certain amount (if applicable).

• For international orders, the shipping cost will be displayed during checkout, and any additional charges (customs, taxes, etc.) will be the responsibility of the customer.
   

5. Customs, Duties & Taxes (For Taiwan Orders)

• Orders shipped to Taiwan may be subject to customs duties, import taxes, and other fees.

• These charges are the responsibility of the customer. We recommend checking with local customs authorities for details.

• If an order is held at customs, it is the customer’s responsibility to clear the package.
   

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• Please allow up to 24 hours for tracking updates.
   

7. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages. If a package is marked as delivered but has not been received, please contact the courier directly.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
   

8. Incorrect Shipping Information

• Please ensure your shipping address is correct before completing your order. If an incorrect address is provided, we cannot guarantee order delivery.

• If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.

9. Changes & Cancellations

• Orders cannot be changed or canceled once they have been processed.

• If you need to make changes, please contact us within 24 hours of placing your order.
   

10. Store Policy

• All orders are subject to availability. In the event that an item is out of stock, we will notify you via email and offer alternatives or a full refund.

• Our stock includes curated premium streetwear and sportswear brands, and we reserve the right to make adjustments in stock availability or discontinue products.
   

11. Contact Us

For any shipping inquiries, please contact our support team at info@dreamtime.com

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